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[00:00]<fjzvxnz-wjzc>i have 12.3 on all my 2600s and 12.4 on my 3600
[00:00]<gzrnnd->mplex: sounds like you really bought extreme black diamonds instead
[00:00]<gzrnnd->loather: why?
[00:00]<gndyvx>we had a huge problem with alpines
[00:00]<dffnw>it always drove me crazy that they never did a stable/T train for wireless APs, everytime I upgraded to fix one bug I found a new one in the next release
[00:00]<fjzvxnz-wjzc>featureset, mainly
[00:01]<gzrnnd->nemith: just about everything of extreme's is a piece of crap
[00:01]<gzrnnd->mplex: dude, that's all of cisco IOS
[00:01]<gzrnnd->ME: I have a problem with CEF
[00:01]<gzrnnd->TAC: what is yoru IOS?
[00:01]<gndyvx>they just started rolling GD 12,3 cide
[00:01]<gndyvx>code
[00:01]<gzrnnd->ME: 12.xyz(32)blahblah
[00:02]<dffnw>true, but there were no bug-fix releases at all for wireless, I remember for six months one time it was hell
[00:02]<gzrnnd->TAC: upgrade and reload!
[00:02]<fjzvxnz-wjzc>"oh, that's not the latest. Upgrade to thisthat release."
[00:02]<dffnw>"now Ive got all these new problems"
[00:02]<gzrnnd->ME: but that isn't GD
[00:02]<gzrnnd->TAC: tough shit
[00:02]<fjzvxnz-wjzc>... 5 minutes later: "ok, so this problem is fixed. However, Now I get problem XYZ! WTF!"
[00:03]<fjzvxnz-wjzc>"oh, you'll have to create another case ...
[00:03]<gndyvx>GraNNy-: thats better than TAC: We need you to run sniff
[00:03]<gzrnnd->ME: I'm not going to spend a week in the lab trying to figure out what other crap is floating in your code to break my routers. try again
[00:03]<dffnw>I feel like Im beta testing this new wireless controller software for them
[00:03]<gzrnnd->TAC: oh bite us, you are just a little fish in our pond
[00:03]<gndyvx>hopefully they'll extend safe harbor on to other platforms
[00:03]<o2snssnm>good thing I didn't get that TAC job, or you guyz would hate me ;)
[00:04]<dffnw>Obsessed: I like you more if you quit reading from the script
[00:04]<gzrnnd->obsessed: no, we would probably be thankful someone spoke english correctly
[00:04]<dffnw>heh, that too
[00:04]<o2snssnm>lol
[00:04]<gzrnnd->obsessed: which TAC portion of cisco? R+S?
[00:04]<o2snssnm>they don't speak english correctly?
[00:05]<gzrnnd->obsessed: depends on which part of the TAC you talk to
[00:05]<o2snssnm>ic
[00:05]<o2snssnm>that sucks
[00:05]<dffnw>TAC is a mixed bag for me, if I have a serious problem with a chassis I usually get excellent support, wireless problem, forget it
[00:05]<gzrnnd->like their ONS group is small, you get the same guys talking to you for help over and over, build up a relationship and they speak english
[00:05]<fjzvxnz-wjzc>I've never had issue with TAC so far.
[00:05]<gzrnnd->go call for switch help, it's mr. carthartick kuala lampur who you can barely underastand
[00:06]<o2snssnm>but what if that guy doesn't know the solution :p
[00:06]<o2snssnm>rofl
[00:06]<fjzvxnz-wjzc>The three times I've called I've gotten a solution rather quickly
[00:06]<fjzvxnz-wjzc>All three involved direct hardware replacement, though.
[00:06]<gzrnnd->loather: really depends on time, problem, and what piece of equipment you are calling for
[00:06]<dffnw>yea, exactly
[00:06]<gzrnnd->the best guys to talk to are the australians. i love them hands down.
[00:07]<dffnw>try proving to them theres a bug in IOS somewhere
[00:07]<fncu>talked to someone at dell support for 30 minutes last night
[00:07]<gndyvx>GraNNy-: for sure
[00:07]<fncu>could barely understand him
[00:07]<gndyvx>i've got nothing but awesome aussies
[00:07]<o2snssnm>anyone got some guy from brussels ? they good?
[00:07]<gzrnnd->obsessed: 50/50, but they usually have a good sense of humor ;)
[00:07]<fjzvxnz-wjzc>bruxelles and their french/dutch accents
[00:07]<dffnw>so how to I GET an aussie on the phone vs bangalor?
[00:07]<zzwffzdnz>what?
[00:07]<gzrnnd->mplex: if the call is after 8/9pm EST, you get the aussies
[00:07]<fncu>i don't get how cisco gets talented people to work support issues
[00:07]<o2snssnm>normally there is no such thing as a dutch accent though, at least I don't have
[00:07]<gndyvx>i've had one help me clean up my CME code even though it wasn't related to my original question
[00:08]<fjzvxnz-wjzc>probably the time of day you call :D
[00:08]<dffnw>ahh
[00:08]<gndyvx>leku: it depends
[00:08]<gndyvx>Level 1 is usally out sources to phone monkeys
[00:08]<fjzvxnz-wjzc>Obsessed: are you belgian?
[00:08]<gndyvx>sourced
[00:08]<o2snssnm>yes
[00:08]<dffnw>what time should I open a case during business hours to get a good call center?
[00:08]<fncu>heh
[00:08]<fjzvxnz-wjzc>i've always wanted to visit belgium. perhaps some day i will.
[00:08]<fncu>i always thought i was getting someone in california
[00:08]<gzrnnd->mplex: again, depends on what you are trying to get help for
[00:09]<dffnw>sometimes I get raleigh or cali, but sometimes it sucks
[00:09]<dffnw>right
[00:09]<o2snssnm>not really much 2 see here loather ;)
[00:09]<fncu>how much do u think u can make in the TAC?
[00:09]<fjzvxnz-wjzc>Obsessed: Plenty of excellent beers, though :)
[00:09]<gzrnnd->leku: depends on which part of the TAC and if you have a ccie
[00:09]<o2snssnm>haha yeah
[00:10]<gzrnnd->like the ciscoworks TAC i'm not sure they make good money
[00:10]<o2snssnm>name a country with more beer brands lol
[00:10]<gzrnnd->but those ONS guys i bet make good money
[00:10]<o2snssnm>what does ons stand for
[00:10]<gzrnnd->and the various TACs are all over the place
[00:10]<dffnw>optical network switching?
[00:10]<o2snssnm>ic
[00:10]<gzrnnd->obsessed: i'm talking about teh ONS 15454s and such
[00:11]<gzrnnd->y'know, i really hate it when i have interviews where there isn't a job description
[00:11]<fjzvxnz-wjzc>i want a decent optical network/
[00:11]<dffnw>do you need it?
[00:12]<gzrnnd->i have an interview tomorrow at a small voip company and i don't know if this is an info interview or a "lets see how good you are and we'll get you in somehow"
[00:12]<mjllyg>GraNNy-, haha, just make sure it isn't selling insurance :)
[00:12]<fjzvxnz-wjzc>No. But optical networking is totally cool.
[00:12]<o2snssnm>lol yeah, I've been browsing jobs lately, and descriptions mostly suck, they don't really tell what you are gonna have 2 do :p
[00:12]<fjzvxnz-wjzc>I called a recruiter -- they got me this job
[00:12]<gzrnnd->loather: you have no idea how good you have it with Cisco ONS stuff until you try...Nortel...Alcatel...
[00:12]<fjzvxnz-wjzc>i'm pretty happy with it so far
[00:12]<dffnw>it is, we are supposed to get on some national research network here soon and bring in some ONS equipment
[00:12]<o2snssnm>they give you some fancy name though, that's mostly as general as it gets

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